Refund Policy

Effective Date: April 29, 2024

At Dentart, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we offer a refund or exchange under the following conditions.

1. Eligibility for Refunds

You may request a refund or exchange if:

The product is defective or damaged upon delivery.
The product you received is not as described or is the wrong product.
You are within the applicable time frame for returns (2 weeks from the date of delivery).

2. Non-Returnable Items

Certain items are not eligible for a return or refund, including:

Custom orders, special designs, or items that were modified to your specifications.
Used or opened products that are not defective.
Items that are discontinued or were excluded from return as per the sales document.

3. Requesting a Refund or Exchange

To request a refund or exchange, please follow these steps:

Contact our customer service team at info@dentartimc.com within 14 days of receiving the product.
Provide your order number, a description of the issue, and any supporting images (if applicable).
Return the product to us in its original packaging. You are responsible for shipping costs for returns unless the product is defective or an error occurred on our part.

4. Processing Refunds

Once we receive the returned item and verify that it meets the return conditions, we will process your refund. Refunds will be issued in the same method of payment used for the original purchase. The refund process may take up to 14 business days.

5. Defective or Damaged Products

If you receive a defective or damaged product, please notify us immediately. We will arrange for a replacement or repair of the product at no extra cost. If we are unable to replace the product, we will issue a full refund.

6. Shipping Fees

Shipping fees are non-refundable, unless the product was defective or we made an error in processing your order. Return shipping costs are the responsibility of the customer unless we are at fault.

7. Exchanges

If you would prefer to exchange an item for a different product, you may do so within the return period. The replacement item will be shipped once the original product is returned to us and inspected.

8. Final Sale Items

Certain items may be marked as “Final Sale” and are not eligible for a refund or exchange.

9. Changes to Refund Policy

We may update this Refund Policy from time to time. The most recent version will be posted on our website. Please review the policy periodically to stay informed of any changes.